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Banff Lodging Company

Guest Survey - Did we earn your loyalty?

We understand that you had a choice of accommodation while visiting Banff. We want to make certain that your time with us was everything you expected it would be.

Filling out the following questionnaire will give us a road map for improvement and ensure that your next visit with us is even better.

You may also call 403-760-7584 to leave a message with your comments and suggestions.

Which hotel did you stay at?

Please tell us about your experience with our team.

Employees were warm, friendly, and focused on my needs.

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Employees made me feel like they wanted me to return.

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Please tell us the name(s) of any employee(s) who provided exceptional service worthy of recognition.

Please tell us about your experience with our rooms.

My first impression of the room was positive.

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My room was clean.

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My room was well maintained.

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Please tell us about your experience with our facilities.

My first impression of the hotel was positive.

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I found the hot tub/pool or health/spa facilities clean.

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I found the hot tub/pool or health/spa facilities well equipped.

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Please tell us about your experience with our restaurant(s).

Did you dine at any of these restaurants?

The Keg (downtown location)
The Keg (at the Caribou Lodge)
Chili's
Wildfire Grill
Meatball Restaurant

If so...

My first impression of the restaurant was positive.

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Employees were warm, friendly and focused on my needs.

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My food was delicious.

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My restaurant experience was good value.

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Please tell us about your overall experience.

I would stay at this hotel again.

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I would recommend this hotel to others.

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Please tell us how we could improve your experience (or better yet, tell us what annoyed you)

May we contact you for clarification of your comments if required?

Yes   No

We're always looking for ways to improve our communications to you, our guest.

Did you visit our website before staying with us?

Yes   No

If yes, did you find it helpful and informative?

Yes   No

Did you read our guest directory?

Yes   No

If yes, did you find it helpful and informative?

Yes   No

Please tell us about you.

Mr.   Mrs.  Ms.

Name

Address

Phone

Email

Date of your visit

From: Year: Month: Day:
   To: Year: Month: Day:

Room #

We look forward to welcoming you again in the near future.

All contact information is kept in confidence. See our privacy statement for details.

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