Moose Hotel & Suites

Photo: Moose Hotel & Suites

COVID-19 Update

Updated July 31, 2020 12:05 pm MST

Banff Lodging Company Reservations

With the assurance of flexible cancellation policies, we welcome new reservations for all dates.   Phone 1 (800)563-8764 or book online.

Banff Lodging Company Hotel Amenities

As of July 31, 2020, the following hotel amenities are open

  • Chili’s Restaurant is offering dine-in, patio seating, room service, and take-out
  • Pacini Retaurant is offering dine-in, patio seating, room service and take-out
  • Keg Steakhouse & Bar (Banff Caribou Lodge) is open for dine-in breakfast and dinner
  • Keg Steakhouse & Bar (Downtown Banff) is open for dine-in, patio and take-out for lunch & dinner
  • Bike Rentals are now available from the front desk of the hotel
  • Meadow Spa & Pools and Red Earth Spa are open, under phase 2 guidelines
  • Meatball Pizza & Pasta is offering dine-in, and patio seating
  • Lux Cinema – check for more details
  • Alpha Bistro, located at the Banff Rocky Mountain Resort
  • Banff Rocky Mountain Resort fitness room and squash courts

Pools & Hot Tubs

Further to AB Health phase 2 update on June 9th

  • Whirlpools, hot tubs, dry saunas and steam saunas will remain closed until Stage 3, in accordance with AB Health guidelines.
  • Banff Rocky Mountain Resort indoor swimming pool is open (indoor hot tub still temporarily closed)
  • Hidden Ridge Resort lower wading pool and upper hot pool are now both open
  • Tunnel Mountain Resort swimming pool is open (hot tub still temporarily closed)
  • Moose Hotel & Suites indoor pool and outdoor roof-top hot pools are now open
  • Moose Hotel & Suites fitness room is open
  • Banff Ptarmigan Inn hot tubs, steam room and sauna are temporarily closed

Cancellation and Changes

If you have booked your reservation directly with the Banff Lodging Company:

Travel August 1, 2020 and beyond

Cancel before 4:00pm up to 3 days (72 hrs) prior to your arrival date without penalty.
Cancellations made within 72 hours of your arrival date will be charged the first night room rate plus taxes

Travel during the Holiday season, December 20 to January 3
Subject to original holiday season cancellation policies as outlined on confirmations.

If you have booked your reservation with a 3rd party business such as a tour operator of online booking agent, you may be subject to different change or cancellation fees imposed by that booking agent. The Banff Lodging Company will extend our flexible cancellation policy to our booking partners, but it is their discretion to pass that experience to their guests.

Temporary Mask Bylaw – Banff

All indoor public spaces in Banff and the Downtown Pedestrian areas will require mask use when visiting.  This includes all indoor hotel public spaces (lobbies, corridors etc.), restaurants when not seated at a table, all cinema common areas when not seated, and spa and retail areas.  Details can be found online:

Services in Banff

Banff Lodging Company Logo

Local: (403) 762-2642
Toll Free: 1 (800) 563-8764
229 Suite 300 Bear Street, PO Box 1070
Banff, AB, T1L 1H8

Office Hours: Mon - Fri 9:00am - 5:00pm

Contact Us

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Banff Lodging Co. is an employee owned and operated company with accommodations, restaurants, spas, and retail/rental shop all located in Banff National Park